For all other global enquires please email for a quote
Shipping and Returns policy
No PO box delivery available
FREE EXPRESS SHIPPING when you spend over $100! Orders under $100 will be charged a flat rate shipping fee of $9.00
We aim to have all NZ orders dispatched the same day as purchase. Delivered in 1-3 days if placed before 12.00pm after your order has been processed.
Please note that due to COVID-19 there may be delays.
Tracking your order
Once your order has been dispatched you will receive an email with a tracking number to track your parcel.
FREE EXPRESS SHIPPING when you spend over $200!
Orders under $200 -
NZ post (untracked) 2-3 weeks flat rate $25
DHL Express (tracked) urban 1-2 working days, rural 2-3 working days $28
DHL - Please note receiver might be liable for duties and taxes
Please choose carefully as there are no returns or refunds on sale items unless faulty
To request a return, please email us at email@example.com.
Conditions for returns are as follows -
- The item is returned within 30 days of purchase.
- Items must be in original condition, with tags attached and unworn.
- Items with makeup marks, perfume or stains will not be accepted.
- Lotus does not provide a refund for a change of mind or faults made by the customer.
If you feel your item is faulty please contact us at firstname.lastname@example.org.